Tenant Contact Details
Description of Service Request

* Please describe in detail your maintenance request in the field below. Please be sure to include when the problem started and provide as much detail about the problem as possible.

Entry To Your Unit

* Please select from the following options regarding entry into your unit. By granting permissions to access your unit at any time during business hours, you will ensure the service request is addressed as promptly as possible. If you do not allow permission to enter your unit, please understand that this will result in delays in addressing your maintenance request.

Option 1 - I allow permission to enter my unit at anytime during normal business hours (8:00 am to 4:30 pm Mon-Fri) for the purpose of evaluating and completing the service request above, in the next 7 days.

Option 2 - I do not allow permission to enter and request a 24-hour notice of entry prior to entering the unit to complete the maintenance request.

Option 3 - This issue is located in the Common Area and permission to enter my unit is not required.

Have you, or anyone that you’ve been in contact with recently, showed symptoms of Covid-19? *
Yes       No

Please provide us with any additional details regarding entering your home. Do you have any pets, guests, or other information we should be aware of before entering your home?

Please attach any photos of the issue so we can better understand the problem. If the problem is with an appliance or fixture, a photo of the Make and Model will help us resolve the problem

Note: If this service request is deemed an emergency, Avenue Living employees or contractors will enter your unit to evaluate and resolve the issue without providing advance notice, per provincial legislation.